Refund Policy
At Jingle Magnet, we want you to be happy with your purchase. If you are not completely satisfied with your order, we're here to help.
Please review the policy below for information about returns, refunds, exchanges, and damaged or incorrect orders.
Return Window
You may request a return within 30 days of the delivery date.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be in its original packaging, when applicable
- Include all original components and accessories
- Not show signs of misuse, damage, or alteration
- Be accompanied by proof of purchase or your order information
Items that do not meet these requirements may not be eligible for a refund.
How to Request a Return
Before sending anything back, please contact us at:
support@jinglemagnet.com
Please include:
- Your order number
- The name used for the order
- The item you would like to return
- The reason for the return
- Photos, if applicable
Once we review your request, we will provide instructions for the return, including the appropriate return address.
Please do not send a return to an address provided elsewhere on our website or to the address on the original package without contacting us first.
Return Shipping Costs
Unless the return is the result of an error on our part, the customer is responsible for return shipping costs.
Jingle Magnet will generally cover reasonable return shipping costs when:
- You received the wrong item
- Your item arrived damaged
- Your item has a manufacturing defect
- We made an error with your order
We may request photos or other information to verify an issue before providing return instructions.
Damaged or Incorrect Orders
We carefully inspect and package orders before they are shipped.
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- A description of the problem
- Photos of the product
- Photos of the packaging, if the package was damaged
This information helps us investigate the issue and determine the best way to resolve it.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.
Items That Cannot Be Returned
Returns may not be accepted if:
- The return request is submitted after the applicable return period
- The product has been used or altered
- The product has been damaged through misuse or improper handling
- The product is missing components or accessories
- The product is returned without the required information
- The item is not in its original condition
- The item was purchased through a third party rather than directly from Jingle Magnet
Additional exclusions may apply where permitted by applicable law.
Sale and Promotional Items
Unless otherwise stated at the time of purchase, items purchased during a sale or promotional event may be subject to the same return policy as regular-priced items.
Any special return restrictions will be disclosed on the applicable product page or during checkout.
Exchanges
If you would like a different product or size, please contact us before returning your order.
In many cases, the simplest way to exchange an item is to return the original item and place a new order.
The original order will be refunded according to this policy once the returned item has been received and approved.
Refunds
Once your returned item is received, we will inspect it to determine whether it meets the requirements of this Return & Refund Policy.
If your return is approved, your refund will be issued to the original payment method.
Please allow 3–10 business days for your refund to be processed after the return has been approved.
The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
If you have not received your refund after the applicable processing period, please contact us.
Original Shipping Charges
Unless required by applicable law or the return is due to an error on our part, original shipping charges may not be refundable.
If your order was returned because of an incorrect address or an unsuccessful delivery caused by incorrect customer-provided information, additional shipping costs may apply.
Refused or Unclaimed Packages
If a package is refused or remains unclaimed and is returned to us by the carrier, we will contact you regarding the order.
Additional shipping costs may apply if the package needs to be shipped again.
If you prefer not to have the order reshipped, any eligible refund may be reduced by applicable shipping or other costs incurred by Jingle Magnet, where permitted by law.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee that an order can be canceled once it has entered processing or has already shipped.
Once an order has shipped, it may need to be handled as a return under this policy.
Consumer Rights
This Return & Refund Policy does not limit any rights or remedies you may have under applicable consumer protection laws.
If applicable law provides you with rights that are more favorable than those described in this policy, those rights will continue to apply.
Contact Us
If you have questions about a return, refund, exchange, or damaged order, please contact us:
Jingle Magnet
Email: support@jinglemagnet.com
Please include your order number whenever possible so we can assist you more quickly.
Thank you for shopping with Jingle Magnet! 🎄